At the core of Harper's service promise and culture is our Four-Point Communication approach:
- Call first to understand issues, prioritize & document needs and let you know that we are on the way.
- Check-in to review, discuss and validate needs.
- Check-out in person to review work completed, confirm satisfaction and provide a written report.
- Follow-up to validate operation and assure customer satisfaction.
This seemingly simple process is the foundation for excellence in listening to, supporting and serving our customers.